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Will I be able to renew my subscription?
Yes, please go to our subscription page (
https://www.jaguar.co.uk/owners/incontrol/subscriptions/index.html) for more information or contact your Retailer.
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For how long can InControl subscriptions be renewed?
InControl subscriptions can only be renewed for a 12 month period. If you renew once your current subscription has expired, your new subscription period will begin on the date of renewal. If you renew before your current subscription expired, your new subscription will be begin when your current subscription expires with no interruption to the service.
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How can I find out how much time I have left on my current subscription?
Go to Settings > All settings > Navigation settings > Connected services licence. The expiry date and all available features are shown here. These may vary depending on where you purchased your vehicle.
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Which features require a valid subscription?
• Land Rover Optimised Assistance
• Land Rover Emergency Call
• Real-Time Traffic Information
• Live searches
• Fuel Pricing (where supported)
• Vehicle Parking availability (where supported)
• Safety camera locations (where supported)
• Live Apps (where supported)
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Do I need to do anything else other than renew the subscription online in order to continue having access to the services?
If your current subscription is still active then no further action is required. Should your subscription have expired then you will need to ensure your vehicle remains in an area of good mobile signal coverage when you renew so that it can be contacted for service updates. Service updates can take some time to process, dependent on the level of mobile signal coverage. You will receive an email to confirm that your services have been fully activated.
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Is it possible to renew my subscription over the phone?
No, this will need to be done via the personal link which is sent to you via email.
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Can I swap my existing service for another product?
Unfortunately, at this time, all product selections are final and the active subscriptions on a vehicle cannot be upgraded.
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I'm about to change my vehicle, am I able to transfer to my new vehicle?
InControl subscriptions are tied to each subscribed vehicle and will remain tied to that vehicle regardless of the associated customer account.
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What happens when I sell my InControl equipped vehicle?
When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to My Jaguar InControl website and click on ""Vehicle Settings"" on the vehicle dashboard page and on ""Remove Vehicle"" as per the InControl Terms and Conditions. The InControl Services will be transferred to the new owner of your vehicle for the remainder of the subscription term, subject to new owner completing the InControl account setup.
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I have just sold my vehicle. Can I get a refund for the subscription that I have paid for?
No, the InControl subscription remains with the vehicle. The cooldown period for subscription refunds is 14 days from purchase.
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What happens If I don’t renew?
If you do not renew one or more of your InControl subscriptions then the relevant associated services will be disabled on your vehicle on the day of expiry. You will still be able to enjoy these services until the date your subscription expires.
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I have moved to a different country since my last subscription started, can I still renew?
You can still renew your subscription online if you have moved to one of the five countries where the online renewal process is available (UK, France,Germany, Italy and Spain). If you have moved to another country, not included in this list, please contact our Customer Relationship Centre.
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How long is my subscription valid for?
The initial subscription typically matches the warranty period of the vehicle, but this may vary by market. Please contact your Retailer for more details.
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Can I link more than one vehicle to my InControl account?
Yes, you can have more than one vehicle linked to your InControl account. To add another vehicle to your account go to
www.jaguarincontrol.com/owner, click on the “Add Vehicle” tab at the top of the vehicle dashboard page and follow the steps to add your new vehicle to your existing InControl account.
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What happens if my phone is lost or stolen?
Jaguar advises customers to set appropriate security for their devices. If your phone is lost or stolen, you can log into your InControl Account via My Jaguar InControl website and change your password and PIN.
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Which versions of the internet browser & operating system are supported across the various apps and websites available?
InControl Apps smartphone app: Android 4.2 or later Apple iPhone 5 or later. Route Planner app: Android 4.3 or later Apple iPhone 4s or later running iOS 8.0 or later. Route Planner website: Internet Explorer 9, 10, 11, Firefox 36, 37, Chrome 37, 38, Safari 7.1, 8. Operating systems supported for the Route Planner website: Windows 7, 8, 10 Mac OSX Mavericks or later.
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Do I incur any additional costs by using the InControl Services?
Once subscribed, you will only be charged for data usage and calls made from the InControl Remote Smartphone App in accordance with your mobile phone contract.
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Why do I need to login to my InControl account to renew?
We require you to login to your InControl account in order to validate your details and information about your vehicle. Jaguar will never ask you to provide payment for your InControl services without authenticating your InControl account.
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Where do I find my login details?
Your login details are the email and password you use for the My Jaguar InControl Website and InControl Remote Smartphone App. If you can't remember these, please use the forgotten password link on the login page which will take you to the My Jaguar InControl Website to reset your password. You will then be able to login here to continue renewing your subscription. To access the InControl Remote Smartphone App and My Jaguar InControl Portal after resetting your password, you will need to login again with your new details.
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I can't remember my password, how do I get one?
Your login details are the same as your
My Jaguar InControl Website details. To recover these, please visit the My Jaguar InControl Website and reset your password. You will then be able to login here to continue renewing your subscription. To access the InControl Remote Smartphone App and My Jaguar InControl Website after resetting your password, you will need to login again with your new details.