SUBSCRIPTIONS FAQS

£36 (remote, protect) / £260 (remote/ protect and secure)

The overhead console will have two flaps, which can be pressed open to reveal the emergency call button (SOS icon) and the Jaguar Assistance button (spanner icon). If you are in any doubt, please contact your retailer.

Jaguar InControl Remote and Protect include access to the InControl Remote Smartphone App which enables you to connect remotely with your vehicle wherever you are.

SOS Emergency call: In an accident where the airbags are deployed, the SOS Emergency Call will automatically send key information to the emergency services, as well as connecting a phone call between you and the emergency operator, minimising any delay to your safety. The operator will then send the appropriate emergency service to your exact location. You can also trigger the emergency call by pressing the SOS Emergency Call button in the overhead console. Remote App: You can remain in touch with your Jaguar with the InControl Remote Smartphone app. Find your car in a crowded car-park by using the map and download your journeys for business expenses. You can also check your fuel before journeys and download your journeys to assist in claiming business mileage expenses.

If you do not renew InControl Remote or InControl Protect then the associated services will be disabled on your vehicle following the expiry of your subscription.

If you do not renew your SOS Emergency Call service as part of your InControl Protect or Remote subscription, a limited emergency call service will remain active [for 10 years from the start of the warranty period ]. However, the Jaguar emergency service providers and / or Jaguar may no longer have access to your personal contact details (name, address, mobile number), so will only be able to contact or locate you via your vehicle, at the point of the emergency call. This information will remain available to emergency service providers provided your vehicle is associated with your InControl account.

If you would prefer that your information were not used for this purpose please visit the My Jaguar InControl Website to remove the relevant vehicle from your InControl account.

1. Sign in to your InControl account using your account credentials
2. Select the "Vehicle Settings" link on the homepage
3. Select the option to "Remove Vehicle"
4. Enter your PIN number once prompted
5. You will receive an email confirming that the vehicle has been removed from your InControl account.

In the event of your vehicle being stolen, the Stolen Vehicle Monitoring Centre will immediately alert you and then liaise with the police to pinpoint the exact location of your vehicle. This can be triggered automatically or alternatively by contacting the Stolen Vehicle Monitoring Centre directly. The fitment of a Stolen Vehicle Tracking system provides benefits under some car insurance policies. Please check with your insurer for more information.

In the event of your vehicle being stolen, the Stolen Vehicle Monitoring Centre will immediately alert you and then liaise with the police to pinpoint the exact location of your vehicle. This can be triggered automatically or alternatively by contacting the Stolen Vehicle Monitoring Centre directly.

The fitment of a Stolen Vehicle Tracking system provides benefits under some car insurance policies. Please check with your insurer for more information.

If you do not renew InControl Secure then you will no longer receive access to the Stolen Vehicle Tracking feature of your vehicle. This can often have an impact on insurance premiums and the ability to insure your vehicle. Please contact your insurance provider for more information about the impact of not having Stolen Vehicle Tracking on your vehicle.

We are currently offering renewals only for vehicles that received InControl Remote and Secure at the point of purchase. If your vehicle was not built with the InControl Remote or InControl Secure feature(s) then these cannot be added at this time.

InControl Remote and InControl Secure were features offered at the point of sale for your vehicle. Vehicles initially receive subscriptions for the duration of the Warranty Period (typically 3 years).

Log into your InControl account on a laptop or desktop, click into vehicle settings and then view certificate.

InControl Pro Services adds a suite of connectivity features to your infotainment system including Connected Navigation services, Live and an in-car Wi-Fi hotspot. Connectivity for these is provided by a SIM card which is inserted in the SIM card slot in your vehicle. Please see your vehicle handbook for more information.

The cost to renew your mapping licence for 1 year is £89 and for 3 years is £129.

You will need to visit https://www.jaguar.here.com/ log in using your navigation account details and select the extension you require. Please note this can only be done when the mapping licence has expired

If your retailer has not already done so, go to www.jaguarincontrol.com/owner and follow the steps to create your InControl account and activate the InControl Services.

InControl products are selected when you order your vehicle, as the hardware can only be fitted at the factory.

Start by checking that your vehicle is equipped for the InControl Services. The overhead console of your vehicle should have two flaps which can be pressed open to reveal the SOS emergency call button (SOS icon) and the Optimised Jaguar Assistance button (spanner icon). If the SOS emergency call button light is illuminated and the Optimised Jaguar Assistance button light is off then please go to www.jaguarincontrol.com/owner and follow the steps to create your InControl account and activate the InControl services. If you purchase your vehicle from a retailer, the retailer will assist you with the setting up process. If you notice that the Optimised Jaguar Assistance button light is illuminated please contact your retailer for assistance, as you will not be able to link your vehicle to your InControl account.

Once you have successfully completed the InControl setup process, your InControl Services will be activated and a confirmation email will be sent to the email address you submitted during the setup process. Next time you start the engine of your vehicle the lights on the SOS Emergency Call and Optimised Land Rover Assistance buttons located in the overhead console of your vehicle should both be illuminated.

Currently, it is only possible to have InControl on your vehicle if it is selected when the vehicle is ordered. As the hardware is fitted at the factory it cannot retrospectively be added once the vehicle has been built. Future options are being explored.

If your vehicle was built for a market that does not match your billing address, the services available for your vehicle may operate differently than described in the InControl Package Terms & Conditions, or may not be available. Data handling practices may also differ from those included in the InControl Package Terms & Conditions and Privacy Policy. Please contact our Customer Relationship Centre if you have any questions.

Your updated subscription will begin from the date of your current subscription expiring. There will be no interruption to your service. Should you renew after your current subscription has expired, your new subscription will begin from the date of purchase. In this event, we advise that you ensure your vehicle remain in an area of good mobile network coverage so that the services can be remotely updated.

Payment will be taken immediately following checkout.

We accept the following payment options:
- Credit/Debit Card
- Paypal

"You can request a refund within 14 days of your subscription starting. Please call our Customer Relationship Centre on jagcrc@jaguarlandrover.com. If your request is approved then we will then process your refund to the original method of payment and will notify you by email once it has been processed. Please allow 5-10 working days for this to be credited back to your bank account.

Service Deactivation disclaimer - If you do not renew one or more of your InControl subscriptions then the relevant associated services will be disabled on your vehicle on the day of expiry. You will still be able to enjoy these services until the date your subscription expires."

You will need to contact Jaguar Customer Services and provide order numbers for the payments you have made.

You will need to visit incontrol.jaguar.com and click forgotten password to generate a new forgotten password email. You will then be able to create a new password.

Please contact Jaguar Customer Services on jagcrc@jaguarlandrover.com and provide screenshots of any errors you are receiving so that the matter can be investigated.

To terminate your InControl services please go to My Jaguar InControl website, click on “Vehicle Settings” on the vehicle dashboard page and on “Remove Vehicle”.
Please note that your account will remain active even if no vehicle is connected to it. You can also delete your account, if you have no other vehicle linked to it and/or no longer wish to keep it. To do so click on “My Account” tab, select the “Remove Account” section and click on the “Remove Account” button.

Firstly sign out of each account associated with your vehicle. Then delete all profiles and clear your search history. Options to do this are located in Navigation settings and Live settings.

When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to My Jaguar InControl website and click on "Vehicle Settings" on the vehicle dashboard page and on "Remove Vehicle" as per the InControl Terms and Conditions.
The InControl Services will be transferred to the new owner of your vehicle for the remainder of the subscription term, subject to new owner completing the InControl account setup.

To update your details go to www.jaguarincontrol.com/owner and log in to your account then select "My Account", or go to Settings/ My Account in the InControl Remote Smartphone App where you can update your contact details, change your password or reset your PIN.

All data is stored in accordance with the data protection requirements of the country in which the vehicle was purchased. For more information, refer to the Jaguar InControl privacy policy.

Select the "Forgot your password" option on the InControl Remote Smartphone App login screen or on the My Jaguar InControl website and follow the prompts provided.