Unfortunately, due to the current circumstances, we have made the decision to move our team to remote working to ensure the team's safety. That means that our inbound phone lines will remain off until we're able to move back into the office. Please find the best contact details below, but be reassured that the team are able to make outbound phone calls to customers so you will still be able to speak with someone should that be your preferred method of contact; please just let us know in your email. Thank you for your understanding during these unprecedented times.
CUSTOMER EXPERIENCE CENTRE
Abbey Road, Whitley
Email Hours: Monday - Friday 08:00 - 16:30
SV and Classic Contact:
To contact us about Special Vehicles and Land Rover Classic.
Jaguar Warranty Queries
ONLINE VEHICLE ORDER
If you have any questions about ordering a new vehicle online, please contact our dedicated UK Concierge Service.
Mon to Fri: 09.00 - 17.00
Phone: 0800 246 844
Open 24 hours a day, 365 days a year.
FLEET & BUSINESS:
Phone: 0845 600 2214
Lines open: 08:00 - 17:00
Sales and Renewals
Phone: 0330 102 7845
Mon–Thurs 08:30 – 19:30
Fri 09:00 – 18:00
Sat 09:00 – 17:00
Claims and Accident Helpline Phone: 0330 100 8702 (24 hours)
Phone: 0330 100 0471
Mon – Fri: 09:00 – 17:30
JAGUAR FINANCIAL SERVICES
St William House,
Phone: 0344 824 4712
Please quote your agreement number in any correspondence with us.
GET THE SUPPORT YOU NEED
So we can direct you quickly to the right place, please choose from the options below
THE MOTOR OMBUDSMAN OF PRACTICE
THE MOTOR OMBUDSMAN OF PRACTICE FOR NEW CARS
Jaguar Land Rover Limited is subscribed to The Motor Ombudsman of Practice for New Cars. Our retailer network subscribe to The Motor Ombudsman of Practice for Service and Repair. If you are a customer and you are unsatisfied with the outcome of a dispute in relation to the New Car Code, The Motor Ombudsman can provide a CTSI certified Alternative Dispute Resolution service.
Details of this service can be found at: https://www.themotorombudsman.org/.
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If you need to make a claim for repairs under the terms of the Manufacturer’s Warranty, just visit your Jaguar Approved Service Centre.