Due to the current unforeseen circumstances, the UK Customer Experience Centre phone lines are not in operation. We can, however, outbound call and email our customers, so should you wish to speak to a member of the team please contact us on the following email address and we'll get back to you as soon as possible.
CUSTOMER EXPERIENCE CENTRE
Abbey Road, Whitley
Customer Service Centre opening hours:
Mon - Fri: 08:00 - 19:00
SV AND CLASSIC CONTACT:
To speak to us about Special Vehicles and Jaguar Classic.
Phone: 01926 691 796.
Contacting us from outside the UK?
Visit: Global Contact Page.
Please note we are closed on Bank Holidays.
Phone: 0800 246 844
Open 24 hours a day, 365 days a year.
Jaguar Approved Warranty Administration
Phone: 0344 573 8065
JLR SPECIAL OPERATIONS ENQUIRIES:
Phone: 0203 601 1544
FLEET & BUSINESS:
Phone: 0845 600 2214
Lines open: 08:00 - 17:00
Sales and Renewals
Phone: 0330 102 7845
Mon–Thurs 08:30 – 19:30
Fri 09:00 – 18:00
Sat 09:00 – 17:00
Claims and Accident Helpline Phone: 0330 100 8702 (24 hours)
Phone: 0330 100 0471
Mon – Fri: 09:00 – 17:30
JAGUAR FINANCIAL SERVICES
St William House,
Phone: 0344 824 4712
Please quote your agreement number in any correspondence with us.
GET THE SUPPORT YOU NEED
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THE MOTOR OMBUDSMAN OF PRACTICE
THE MOTOR OMBUDSMAN OF PRACTICE FOR NEW CARS
Jaguar Land Rover Limited is subscribed to The Motor Ombudsman of Practice for New Cars. Our retailer network subscribe to The Motor Ombudsman of Practice for Service and Repair. If you are a customer and you are unsatisfied with the outcome of a dispute in relation to the New Car Code, The Motor Ombudsman can provide a CTSI certified Alternative Dispute Resolution service.
Details of this service can be found at: https://www.themotorombudsman.org/.
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If you need to make a claim for repairs under the terms of the Manufacturer’s Warranty, just visit your Jaguar Approved Service Centre.