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A Grey Jaguar F-Type Convertible Driving On A Road.

EXISTING FINANCE CUSTOMERS

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EXISTING CUSTOMER COVID-19 FAQS AND FURTHER INFORMATION

As a result of the coronavirus outbreak we understand you have have queries regarding your vehicle financing. We've collated a number Q&As along with common queries to help provide clarity during these unsettling times.

CONTACTING JAGUAR FINANCIAL SERVICES

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you. Your peace of mind is our top priority so we’ve put in place some additional support to help. If your income has been affected by the disruption from the coronavirus, we have a range of options to help you, which include payment deferrals on finance agreements, with additional support provided when you need it.

In light of the latest government announcement, we are working hard to prioritise essential services to ensure that we can meet the needs of the customer’s most severely impacted by COVID19. Our key priorities are to keep essential workers mobile and to support customers in need of a payment deferral where their payment is due within 7 days.

If your call is not of this nature we would appreciate you waiting to call our Operations team and we will share more details of how we can best support your queries over the next 48 hours.

Please note that if you are concerned about making your next payment, in most cases you should be able to change your payment date online at https://myfinance.jaguar.co.uk. You will need your agreement number, postcode and date of birth to log in. If you are unable to change your payment date online, you can contact Jaguar Financial Services on 0344 824 4712 but please only call this number if your payment is due in the next 7 days so that we can prioritise supporting those that need the most urgent assistance.

EXISTING FINANCE CUSTOMERS

All the finance tools and help you need, from FAQs to valuing your vehicle.

  • Front Seats Of A Jaguar.

    EXPLORE FAQ'S

    Our Frequently Asked Questions cover everything from amending your current payment schedule, how to settle existing finance and the future options available to you.

  • A Red Jaguar Driving By Some Mountains.

    RETURN STANDARDS

    At the end of your agreement you may choose to return your vehicle. You must keep the vehicle in good condition allowing for fair wear and tear. This guide explains fair wear and tear.

  • A Navy Blue Jaguar Driving In The Street.

    VALUE YOUR CAR

    Use this free online tool to obtain a valuation of your current vehicle in order to best understand your position when considering your future Jaguar Financial Services options.

  • A Silver Jaguar Driving At Night.

    BUILD YOUR OWN

    Use our online vehicle configurator to build your next Jaguar. You are now able to view your monthly repayment figure as options are added, helping to build an accurate indicative repayment figure.

NEED FURTHER SUPPORT?

If you would like to talk to someone about your credit agreement, please contact our Customer Services Team on 0344 824 4712. Calls may be monitored or recorded for quality and security purposes. Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.

Credit is provided by Black Horse Limited trading as Jaguar Financial Services. St William House, Tresillian Terrace, Cardiff CF10 5BH.

Credit is subject to status and is only available to UK residents aged 18 and over.

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