EXISTING CUSTOMER COVID-19 FAQS AND FURTHER INFORMATION
CONTACTING JAGUAR FINANCIAL SERVICES
In light of the latest government announcement, we are working hard to prioritise essential services to ensure that we can meet the needs of the customer’s most severely impacted by COVID19. Our key priorities are to keep essential workers mobile and to support customers in need of a payment deferral where their payment is due within 7 days.
If your call is not of this nature we would appreciate you waiting to call our Operations team and we will share more details of how we can best support your queries over the next 48 hours.
Please note that if you are concerned about making your next payment, in most cases you should be able to change your payment date online at https://myfinance.jaguar.co.uk. You will need your agreement number, postcode and date of birth to log in. If you are unable to change your payment date online, you can contact Jaguar Financial Services on 0344 824 4712 but please only call this number if your payment is due in the next 7 days so that we can prioritise supporting those that need the most urgent assistance.
EXISTING FINANCE CUSTOMERS
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NEED FURTHER SUPPORT?
If you would like to talk to someone about your credit agreement, please contact our Customer Services Team on 0344 824 4712. Calls may be monitored or recorded for quality and security purposes. Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.
Credit is provided by Black Horse Limited trading as Jaguar Financial Services. St William House, Tresillian Terrace, Cardiff CF10 5BH.
Credit is subject to status and is only available to UK residents aged 18 and over.
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