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FREQUENTLY ASKED QUESTIONS

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  • FAQ's
    FAQ's
    • Can I get car finance?
      Following a request for a Jaguar credit agreement, we will assess your application, conduct a credit search, consider your creditworthiness and affordability and make a decision.

      Jaguar credit agreements are subject to status and are only available to applicants aged 18 and over who are residents of mainland UK and Northern Ireland.
    • Why do I need to get finance on a car?
      Your Retailer will be able to discuss the information and any documentation (for example, your driving licence, address, occupation and income details) you need to provide prior to completing an application for credit.

      Jaguar credit agreements are subject to status and are only available to applicants aged 18 and over who are residents of mainland UK and Northern Ireland.
    • What types of finance are available?
      Car finance helps to spread the cost of a new or used Jaguar. Jaguar Retailers offer a range of finance products to suit individual preferences and circumstances, such as Jaguar Privilege (PCP), Hire Purchase (HP), Advance Payment Plan (APP), Balloon Hire Purchase and Contract Hire.

      Credit is subject to status and is only available to UK residents aged 18 or over.
    • I have a car on finance. Can I change my plan?
      A credit agreement is a legally-binding contract between you (the customer) and the finance company. It must include details of the loan amount, the term, rates of interest, other charges and your rights and responsibilities for the duration of the agreement. You will receive a copy of the agreement you have entered into.

      You can make additional lump sum payments to reduce your balance or settle your agreement at any time. We will provide you with a settlement quotation on request.

      You can part exchange your vehicle at any time subject to settling the outstanding finance. New credit agreements are subject to status.

      You also have a right to end the agreement by giving us written notice. If you do so you must immediately return the vehicle to us and make any payments detailed in the ‘Termination: Your Rights’ section of your credit agreement. Any new agreement is subject to status.
    • Can I part exchange my car with outstanding finance?
      Yes – you can part exchange your vehicle at any time subject to settling the outstanding finance. New credit agreements are subject to status.

      You can find easy-to-understand information about each type of credit agreement we offer in our online financial services guides.
    • How do I work out car finance payments?
      You can receive a personalised, indicative finance quotation using our Finance Calculator. The calculator allows you to select your desired model, type of finance plan and factors such as length of agreement and amount of deposit you wish to pay. You will then receive a quote with a breakdown of payment details.

      Alternatively, you can speak to your Retailer.
    • How do I know how much I’ve paid off of my agreement?
      We’ll keep you up to date with an annual statement or you can request a statement any time by calling call 0344 824 4712.
    • Why is my current balance larger than expected?
      You may be comparing it to the finance amount when you took out the agreement which does not include the interest amount. The current balance figure we quote here includes any interest and might also include fees and charges you have incurred during the agreement’s lifetime.

      If we haven’t managed to answer your concern on this occasion, please contact Customer Services on 0344 824 4712.
    • What is a settlement figure?
      This is the amount we require to settle the finance agreement before the original completion date. With interest bearing agreements this will include a proportional rebate of charges and it is likely that the settlement figure will be lower than the current outstanding balance. To obtain a settlement figure, please call Customer Services on 0344 824 4712.
    • How do I pay off/settle my agreement?
      To ensure that you pay off the correct amount, obtain an up to date settlement figure. From here you will have the option to settle. We accept all major Debit Cards and you can also send us a cheque or set up a bank transfer.
    • What happens if I miss a payment?
      It is very important that you keep up with your agreed payments.

      Missed payments usually incur a fee, and could result in your credit rating and record with credit reference agencies being affected, making it more difficult to obtain credit in the future.

      Ultimately, your vehicle is at risk of repossession if you do not maintain your payments. Legal proceedings may be issued against you and a charging order (or, in Scotland, an inhibition) obtained. This could entitle the creditor to proceeds from the future sale of your home, or the creditor may even obtain an order to repossess your home or other property, and you could be responsible for the associated costs of such proceedings.

      For further information please refer to the terms and conditions of your agreement.
    • I’m having difficulty making payments. Who can I talk to?
      If you are having difficulties with payments please contact us as soon as possible. We are easy to talk to and will do our best to find a way to help you. Just call 0800 302 9114 and we will discuss your options.
    • Can I change my repayment date?
      Yes – of course, you can choose any date within 30 days of your current payment date. However, you may have to pay additional interest for the period for which each payment is deferred.
    • Why are you charging me for changing my payment date?
      The amount that you have been asked to pay relates to the additional interest you have accrued as a result of extending the length of your agreement from that which was originally agreed and amending the payment date resulting in later receipt of payment. The interest has been calculated at your originally agreed rate.
    • How do I get out of car finance?
      There are several ways to end your credit agreement before the end of the agreed term.

      You can make additional lump sum payments to reduce your balance or settle your agreement at any time. We will provide you with a settlement quotation on request.

      You can part exchange your vehicle at any time, subject to settling the outstanding finance. New credit agreements are subject to status.

      You also have a right to end the agreement by giving us written notice. If you do so you must immediately return the vehicle to us and make any payments detailed in the ‘Termination: Your Rights’ section of your credit agreement.
    • Can you sell a car on finance?
      No – Jaguar Financial Services will retain ownership of the vehicle until all the payments including the Final Payment and Option to Purchase Fee have been made. Up to date settlement figures are available on request.

      If you wish to renew your vehicle then you can part exchange the vehicle subject to settlement of your existing credit agreement; new credit agreements are subject to status. If you decide you wish to own the vehicle you pay the Final Payment and Option to Purchase Fee and title of the vehicle will transfer to you. You are only able to sell the vehicle once the title has transferred to you.
    • What should I do if the details on my finance agreement are wrong?
      Contact the Retailer where you bought your goods from and we'll work with them to make sure your paperwork and any mistakes are put right as quickly as possible.
    • How will my payments show up on my bank statement?
      You’ll either see ‘Jaguar Financial Services’ or your finance agreement number (The name of where you made your purchase won’t show).
    • What can I do if I’m not happy with something in my finance agreement or the service I receive from Jaguar Financial Services?
      Looking after our customers’ needs and providing excellent service is very important to Jaguar Financial Services. But sometimes, things can go wrong. If this happens to you, please let us know by telephoning 0344 824 4712 and we’ll do our best to help.

      However, if we can’t resolve your problem, we will advise you of how you can take things further. This may include providing details of the Financial Ombudsman Service.
© JAGUAR LAND ROVER LIMITED 2018

Registered Office: Abbey Road, Whitley, Coventry CV3 4LF
Registered in England No: 1672070


The fuel consumption figures provided are as a result of official manufacturer's tests in accordance with EU legislation.
A vehicle's actual fuel consumption may differ from that achieved in such tests and these figures are for comparative purposes only.

The information, specification, engines and colours on this website are based on European specification and may vary from market to market and are subject to change without notice. Some vehicles are shown with optional equipment that may not be available in all markets. Please contact your local retailer for local availability and prices.