Pivotal is a monthly membership giving you access to a premium range of Jaguar Land Rover vehicles. We take care of everything: insurance, tax, and servicing. All you do is add fuel and drive.
The monthly fee provides for a fully maintained and taxed vehicle with all the protection you require i.e. manufacturer warranty, roadside assistance and comprehensive insurance covering you and one other named driver for personal and business use and foreign travel within Europe. You will also receive a fresh car every 6 months, depending on how many miles you drive. All cars are of a premium specification and less than 2 years old.
Which areas of the UK are covered by Pivotal?
Pivotal is currently serving customers on mainland Britain, but a delivery charge may apply for certain areas. We are always working to expand our coverage, so please do get in touch if you would be interested in having Pivotal in your area.
How do I join Pivotal?
Sign up on the website, our sales team will follow-up. We will check that you are eligible for our insurance and meet our terms and conditions. Then all you need to do is place your order, have your vehicle delivered and drive!
Is there a joining fee?
There is a one time joining fee of £550 inc VAT.
How do I upgrade or downgrade my subscription?
Pivotal is designed to make motoring flexible, hassle-free - literally puts you in the driver's seat.
You decide how long to keep a vehicle, when to swap, when to pause. Simply contact us at Contact@drivepivotal.com to discuss your needs.
If you are upgrading or downgrading outside of your 6 month vehicle refresh there will be a standard vehicle switch charge. Charges Schedule.
What is the approval process? What do I need to sign up?
We will perform an Identity Check, a DVLA check on each driver and a Credit Check using Experian on the main account holder (individual or business). The Identity Check will require a clear picture of identification and proof of address that matches your vehicle delivery address (bank statement, utility bill etc). The DVLA check will require you providing us with access to check your details using the following link DVLA.
How long does it take to get approved and get a vehicle?
A vehicle can be available within 48 hours, but typically it usually takes 10-14 days to deliver depending on vehicle availability.
What are the insurance eligibility requirements?
Be over 30 years of age;
• Have proof of no insurance claims for a minimum of two (2) years;
• No previous motor insurance cancelled or declined;
• Have held a full UK or EU Driving Licence for at least two (2) years;
• Have no more than 6 points arising out of minor convictions on your driving licence;
• Have no major convictions endorsed on your driving licence; and
• Not have any unspent motoring convictions.
What if I wish to cancel my Pivotal membership?
The minimum contract period is 90 days. You also have a cooling off period of 14 days after agreeing to our terms and conditions. After 90 days you can pause your membership at any time. If you wish to cancel your membership altogether, then please use our Cancellation Form.
When will the payments be taken?
We will collect your joining fee as soon as you are ready to place your order. Your first months subscription payment will be taken 24 hours before the day of vehicle delivery. Monthly subscriptions will then be taken on the same date subsequent each month. All payments are subject to a 14 day cooling off period.
E.g. You join Pivotal on 2nd May. Your car is delivered on the 16th May. Each subsequently monthly subscription payment will be due on the 16th of each future month.
Do your prices include VAT?
Yes, all the prices shown on our website are inclusive of VAT.
What is the cancellation policy?
Just let us know that you wish to cancel at least 14 days before the monthly renewal date. If you miss this deadline, you will have to pay for the following month.
Are there any other charges?
For more information on other charges and fees, please visit our Charges Schedule.
Example chargeable items are listed below:
• Paid for vehicle switch.
• Excess mileage.
• Vehicle is returned with a different fuel level to that delivered.
• Vehicle is excessively dirty and requires an extra deep cleaning.
• Vehicle is not returned on the agreed date.
• Vehicle has related unpaid fines, congestion charges and other such charges.
• In the event that the vehicle cannot be recovered, repossession costs.
What about the Congestion Charge?
You are responsible for paying the Congestion Charge. The easiest and cheapest way to pay is by setting up Auto Pay.
What does the insurance cover?
Comprehensive insurance for 2 named drivers. For more information, please read the insurance policy documents accessible during the sign-up process.
Sure, just get in touch and we can send over a copy of the insurance certificate covering your subscription. You will also need a copy of the insurance certificate if you intend to travel outside of the UK.
Can I opt out and use my own insurance?
No, you can not opt out of our insurance.
Who does the insurance cover?
The insurance will cover the main driver and a named driver, that can also be added at no extra charge at any time.
Am I covered for EU travel?
Yes you are covered. You must notify us by email to Contact@drivepivotal.com at least 7 days in advance of your planned travel. We will check the countries you are travelling through and advise you accordingly.
Am I covered for Non-EU travel?
No you are not covered. But you must notify us by email to Contact@drivepivotal.com at least 7 days in advance of your planned travel. We will check the countries you are travelling through and advise you accordingly.
You may take out your own driving insurance separately covering the vehicle, but we will require a copy of the insurance policy and certificate and we have the right to refuse the vehicle being used for travel.
Is it essential that I have a UK driving license? What if I do not have a UK or EU license?
Our insurance provider only covers UK and EU driving licenses. You may take out your own driving insurance separately covering the vehicle, but we will require a copy of the insurance policy and certificate and we have the right to refuse the vehicle being used by the named drivers.
Can I protect my no claims bonus?
Unfortunately this is not possible, however we will be able to provide a company footed letter to confirm if any accidents have occurred while you were a member and responsible for our vehicle.
What is the vehicle damage excess on the Pivotal insurance?
The excess amount is £500. For further details please review our summary of key terms.
Can I use the vehicle for any purpose?
Pivotal vehicles cannot be used to carry passengers for a fee, i.e hire and reward for driving lessons, to tow or push any vehicle, trailer or other object, without our written permission for racing, pace-making, or to test the vehicle’s reliability, performance or speed off roads or on roads unsuitable for the vehicle. The vehicle cannot be used to transport illegal or dangerous substances or materials.
Additionally in taking a vehicle you agree to using the vehicle legally and safely in accordance with road traffic laws, regulations and manufacturer recommendations.
How quickly can I get a vehicle?
Once you pass our standard checks and choose the car that’s right for you, we can deliver the vehicle the address on the driving license of the member. Future switches and collections can be arranged at a location suitable, such as your work office.
A member of the Pivotal team will be on hand throughout the process to arrange the delivery and handover at your preferred time.
Are the cars new?
The cars are not brand new, but every vehicle in our Pivotal fleet will be under two years old. Our Jaguar Land Rover approved vehicles are fully maintained and under warranty.
What specification is included with the vehicle
Our vehicles are to a premium specification and include as a minimum:
• Satellite Navigation
• InControl Infotainment
• Bluetooth Connectivity
• Cruise Control
• Heated leather seats
• All Wheel Drive
• DAB Radio
Can I configure my own vehicle?
No, we do not currently offer this, but all of our vehicles come with a guaranteed level of premium specification interior trim. If you’d like to use your own internal accessories in a vehicle, for example a child seat, that is absolutely fine.
Can I come and view and/or collect the car?
Pivotal is a concierge service where the car will be delivered to you and a full handover provided to ensure that you get the best driving experience from day one.
Do you provide any accessories?
No we do not provide any accessories. Internal accessories will have to be sourced personally. Please speak to our team for advice and sourcing options
What is the minimum term length?
The minimum term length is 3 months. You can leave before then, but you will be charged for a full 3 months. We require 14 days notice for the cancellation of the subscription to be able to organise collection of the vehicle.
Are there other vehicles available in addition to those shown?
Yes, we can supply a full range of Jaguar Land Rover vehicles, get in touch and let us know which vehicle you are looking for at Contact@drivepivotal.com.
How do I switch vehicles?
If you would like to switch your vehicle, just get in touch and we can organise this for you. We will switch your vehicle every 6 months, buy you are able to switch sooner for an additional charge of £250.
Do I have to switch vehicles?
You can request to stay in the vehicle if you are enjoying it; however, we reserve the right to switch the vehicle in order to check the health of the vehicle or to de-fleet the vehicle.
Are there mileage limits? Are there additional fees for excess mileage?
You will have a mileage limit of 1,500 miles per month. Excess mileage fees will be charged at the point of vehicle switch every 6 months if incurred. A schedule of charges are available here Charges Schedule. Also mileage is accumulative so do not worry if you do not use your full mileage allowance, the first month can be carried on into the next within a given vehicle.
Is roadside assistance included?
Yes, all vehicles come standard with Jaguar Land Rover roadside assistance. Details here.
What should I expect on vehicle delivery or vehicle switch?
Our team will deliver the vehicle to your address during our business hours. A member of the team will bring the vehicle and will complete a handover to you. They will run through the operation of the vehicle and will connect your phone and be available to answer any questions.
What should I expect on return of the vehicle?
Return of the vehicle will be organised for you. One of our drivers will come to collect the vehicle as a convenient date within our business hours. You must remove all personal belongings prior to return.
The vehicle will be inspected together with you prior to departure. If there is not a suitable location to perform the inspection on site, the driver will inspect the vehicle at a nearby fuel station.
The following checks will be performed:
• Interior and exterior damage.
• Fuel Level
• Missing Equipment
If fuel is required, the vehicle will be immediately taken to the closest fuel station to refill.
From the inspection, if any additional charges are due, we will notify you directly.
What are our business hours?
Our business hours of operation are from 9:00 am to 5:00 pm, Monday to Friday. We can schedule delivery and collection times within 3 hour time periods.
Our telephone service is available 24 hours a day, as is Breakdown and Insurance.
Electric OLEV Grant
We will supply you with a confirmation of your Pivotal Order which will meet the criteria for the OLEV grant. Notes, this will require a minimum subscription period increase from 90 days to 6 months to be eligible.
What if I wish to make a complaint?
Please refer to our Complaints procedure for more information about filing a complaint: