WARRANTY TERMS AND CONDITIONS
To help you understand this warranty, the conditions are set out below.
Please take time to read them.
1. Warranty Holder The Warranty Holder is the only person who is entitled to make a claim under this warranty.
2. Vehicle Any claim under this warranty must relate to the vehicle described in the Registration Confirmation Letter.
3. Warranty Period The warranty period appears on the Registration Confirmation Letter that accompanies this booklet.
The warranty will start and expire on the dates shown in this letter, unless the manufacturer’s warranty expires early in which case the warranty will start and expire earlier and will reflect the Warranty Period purchased/provided.
It should be noted that if the manufacturer’s warranty is declared invalid or does not exist for whatever reason, the warranty will still start and expire on the dates shown in the Registration Confirmation Letter.
4. Authorisation No repairs are to be commenced until authorised by our Administrator, unless covered by the overseas cover, which may be authorised by the Warranty Holder.
5. Payment for Repairs When a franchised Jaguar retailer undertakes a repair, they will obtain prior authorisation from our Administrator and will invoice us the cost of the repair. In certain circumstances, our Administrator may authorise a repair by another retailer in the UK, Isle of Man or Channel Islands or you may authorise a repair overseas. In either event, you will be required to pay the retailer on completion of work and may then reclaim the cost from us.
6. List Prices This warranty does not cover costs that are more than the manufacturer’s UK warranty prices for parts and labour rates that are necessary to repair any failed parts.
7. Invoices to Support Claims With every claim you make you must provide a VAT receipt from a garage, repairer or bona fide vehicle hire company. All invoices should be made payable to Jaguar Land Rover Ltd.
8. Inspection of Vehicle and Parts Jaguar Approved Warranty Administration reserve the right to inspect the vehicle before authorising repairs and may also arrange for parts to be examined by a claims assessor. You may be asked to ensure that a faulty part is retained for our inspection following a repair.
9. Repair/Replacement of Parts Jaguar Approved Warranty Administration obligations under this Warranty are limited to repairing or replacing at its option any part(s) which prove to be defective. When replacing any defective part, genuine parts will be used, unless they are not available to complete a repair in a timely manner. In these circumstances the repairer may use alternatively sourced parts which may be new, used, rebuilt, refurbished or non-original manufacturer parts that perform to the factory specifications of OR similar features and functionality as the original product/part/component. There is no guarantee that a replacement will be the same model, size, dimensions, or colour as the previous part. It is the responsibility of the repairer to ensure any alternatively sourced parts are fit for purpose and meet the manufacturers specifications.
In some circumstances, no parts will be available to complete the repair in a timely manner. In this situation a cash settlement equivalent to the cost of repair will be provided. The value of this will be calculated using the parts and labour reimbursement rates and standard labour times that would have been used if the repair had been completed. Any payment will also be subject to the clam liability of the warranty.
10. Dismantling the Vehicle It is your responsibility to authorise the dismantling of your vehicle. The Company will only pay for dismantling if it is part of a valid claim.
11. Design Faults and Recalls Any damage to parts which are being recalled by the vehicle’s manufacturer or which have inherent design faults are not covered by this warranty.
12. Servicing and Service Records If you do not follow the manufacturer’s service schedules, this warranty may not apply. When you have your vehicle serviced, you are allowed 1,000 miles either side of the specified service mileage or one month either side of the specified time period, whichever comes first. A Jaguar retailer or other VAT registered garage must carry out the service and receipts must be retained as Jaguar Approved Warranty Administration are entitled to check the service record in the event of a claim.
13. Modifications to Vehicle If the vehicle has been modified in any way you must declare this prior to acceptance of the Warranty. This warranty is designed to cover vehicles built to the manufacturer’s original specification. If your vehicle has been modified with any non-manufacturer supplied parts that are associated to the items covered by the warranty, we reserve the right to decline any claim (and any consequential damage) that may occur due to the fitting/failure of a modified part. Cosmetic modifications are acceptable including wheels/tyres providing they are the same size/specifications as the manufacturer’s equivalent – you may need to advise your accident insurer of these changes.
14. False Claims If you make a false claim, this warranty will be cancelled and you will forfeit all benefits. No refund will be paid in such circumstances.
15. Other Warranties and Insurance If your claim is also covered by any other warranty, the Company will only pay its share of the claim.
16. Legal Proceedings Following the acceptance of any claim under this cover, we will have the right to conduct legal proceedings or enter into formal arbitration on your behalf. In doing so, the company and/or their insurers will be entitled to take action in your name. The cost of the action will be our responsibility, unless you have agreed in writing to an alternative arrangement. We will be entitled to any compensation and/or indemnity benefit obtained through these proceedings, to the extent that these relate to costs or potential liabilities covered by the warranty. We will also be entitled to the costs of this action, if they are assigned to you.
17. Invoices All invoices for repairs should be made out to Jaguar Land Rover Ltd, c/o Jaguar Approved Warranty Administration.
18. Administrator Jaguar Approved Warranty Administration is authorised by Jaguar Land Rover Ltd to act as their agents in relation to this warranty. They manage and administer all Jaguar Approved Warranty services.
All claims and correspondence should be submitted to them at the following address:
Jaguar Approved Warranty Administration
Jubilee House
5 Mid Point Business Park
Thornbury
West Yorkshire BD3 7AG.
19. Cancellation Rights You have the right to cancel this warranty within 14 days of receiving this booklet and Registration Confirmation Letter. Should you wish to cancel within this period please contact your supplying retailer who will arrange cancellation and a full refund.
20. Refunds Unless cancelled in accordance with the cancellation rights detailed above, in normal circumstances no refund will be made and in no circumstances if a claim has been made.
21. Vehicle Ownership The vehicle will not be covered by this warranty whilst it is owned by a motor trader or garage or associated companies or the proprietor(s) of such a motor trader or garage.
22. Governing Law and Jurisdiction This contract shall be governed by and construed in accordance with the laws of England and Wales. Any and all disputes arising in relation to this contract shall be submitted to the exclusive jurisdiction of the English courts.
23. Statutory Rights Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
24. Territorial Limits Cover under this Jaguar Approved Warranty and MOT Test Warranty may only be granted to individuals residing, or corporate bodies registered, in the United Kingdom.
25. Cyber Attack We will not pay for any loss, damage, liability or expense directly or indirectly caused by or contributed to, or arising from, the use or operation, as a means for inflicting harm, of any system, software programme malicious code, virus or process or any other electronic system.