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KEYLESS ENTRY

Jaguar, in conjunction with law enforcement and insurance bodies, are aware of the recent increase in thefts of vehicles in specific geographical locations.

Vehicle theft is a criminal and industry-wide issue - there is no fault with Jaguar's security systems and they continue to meet stringent automotive legislation, as well as being rated as 'Superior' by Thatcham, the UK's motor insurers' automotive research centre.

All current Jaguar models with the exception of F-TYPE employ 'Ultra Wideband' (UWB) technology within the vehicle's Smart Keys. UWB is highly effective against so called 'relay attacks' where thieves intercept and transmit the key fob and vehicle security signals to unlock and start vehicles even when the key is not near the vehicle. UWB allows the vehicle to detect the physical location of the key with extreme accuracy and thus prevents relay attacks from being successful.

We have a dedicated team working tirelessly with the aim of keeping customer vehicles secure from these criminal gangs.

As the theft of vehicles is using a method that requires access to your vehicle, there are also some very simple steps you can take to dramatically reduce your vehicle being targeted:

• Always try and park in a well-lit area.

• Always lock your car and ensure deadlocks are activated by pressing the lock button twice.

• Ensure you have activated your Secure Tracker - this is normally done as part of the vehicle handover.

• Download the new 'Jaguar Remote' app from your phone's app store. This app replaces the earlier 'Jaguar InControl Remote' app and includes useful new features including Guardian Mode which reports if the vehicle is unlocked or started unexpectedly.

• Physical / visible security devices may also act as a deterrent.

• Check with your Retailer how many keys have been programmed for your vehicle.

• Think twice if you are going to give your keys to unknown third parties.

• Treat your car keys and car like you would treat your credit card - Never leave them unattended in open view or near the vehicle.

• If you believe you have left your keys with an untrusted source, please contact your Retailer.

• Physical / visible security devices may also act as a deterrent. Consider the use of a Faraday Pouch for F-TYPE.

If you are concerned about your vehicles' security, please contact your Jaguar Authorised Retailer who will be able to book your vehicle in to complete a simple check which will quickly ascertain whether there are any additional keys paired to your vehicle above the number of keys that you hold.

If you also wish to talk to us directly regarding this matter, please contact our UK Customer Relationship Centre on 0370 5000 500 who will be happy to assist you.