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SECURITY AND SAFETY FAQS

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  • SECURE TRACKER
    SECURE TRACKER
    • Will Secure Tracker help to reduce my insurance premium?
      Secure Tracker is Thatcham Category 6 Compliant. By having Secure Tracker activated you may qualify for a discount on your insurance premium.
    • What happens if I have Secure Tracker and my vehicle is stolen?
      In the event of your vehicle being moved illegally, the Land Rover Tracking Centre will immediately alert you and will liaise with the police to pinpoint the exact location of your vehicle. If you believe your vehicle has been stolen, call the Land Rover Tracking Centre directly from your Remote smartphone app or the telephone number which can be found on the InControl owner’s section of www.landrover.co.uk
    • If I have Secure Tracker what will happen if my vehicle is towed away?
      If you know that your vehicle is going to be transported (e.g. towed or transported by train or ferry) and if you have an active Secure Tracker subscription, make sure you enable the Transport Mode feature. Once enabled, Transport Mode will be active for 10 hours only and will be automatically disabled when this time has elapsed. If your vehicle is being transported for more than 10 hours, make sure you reactivate Transport Mode. If you do not enable Transport Mode and your vehicle is being transported you will receive a theft notification from the Land Rover Tracking Centre.
    • Can I report my vehicle stolen when abroad in Europe?
      If your vehicle is stolen while you are travelling in one of the countries listed below, you should contact the Land Rover Tracking Centre. The process is the same as if you were in your home country. Secure Tracker is available in the country in which you subscribed for the InControl services as well as in the following countries: Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstein, Turkey, United Kingdom and Vatican.
  • SOS EMERGENCY CALL
    SOS EMERGENCY CALL
  • OPTIMISED ASSISTANCE
    OPTIMISED ASSISTANCE
  • REMOTE
    REMOTE
  • REMOTE PREMIUM
    REMOTE PREMIUM
    • On F-Type convertible will the remote lock feature close the convertible roof?
    • On models with an electric sunroof will the Remote Lock feature close the sunroof?
      No, the Remote Lock feature will not close the sunroof.
    • How does the Remote Climate feature work?
      Depending on your vehicle specifications and markets, the Remote Premium smartphone app will provide you with the ability to pre-condition your vehicle either via the Engine Start function or via the Fuel Fired Heater function. If you have a vehicle with an automatic transmission, the engine will be used to pre-condition the vehicle. You can select a target temperature and will then be able to remotely start the engine by pressing the "Engine Start" button and entering your InControl PIN on the Remote Climate screen of the Remote Premium smartphone app. Please note that some countries may prohibit or restrict the use of the remote engine start function. You must make yourself aware of, and you must comply with, all local laws in each country in which you intend to use or are using the remote Engine Start function. You can access our InControl T&Cs and privacy policy below our Connect FAQs. If you have a vehicle with manual transmission, and the vehicle is fitted with the Park Heat option, the vehicle will be pre-conditioned using the fuel fired heater. You will be able to pre-condition the vehicle by pressing the "Start" button and entering your InControl PIN on the Remote Climate screen of the Remote Premium smartphone app. The vehicle will then automatically decide whether to heat or vent depending on the current temperature. Remote Climate will only work using the Fuel Fired Heater if the vehicle is equipped with the Park Heat option, which you need to purchase separately. To conserve battery power certain non-essential Remote Premium features will shut down if the vehicle is not driven for 4 days (e.g. if you go on holiday). The Remote Premium smartphone app features will be automatically reactivated the next time the vehicle is driven. The Wake Up feature allows you to schedule a wake up of these features on your vehicle. Remote Premium can be programmed to power up on a date set by you through the Vehicle Wake Up screen of the Remote Premium smartphone app. All the Remote Premium features will be operational from this specific date.
    • Why are some/all of the Remote Premium feature buttons greyed out on my version of the Remote Premium smartphone app?
      Certain Remote Premium features may be disabled in the Remote Smartphone App when factors prohibiting the use of those features are detected. When attempting to use a disabled Remote Premium feature, you will be presented with an error message explaining why the button is currently disabled for example:

      • The engine is already running.
      • No internet connection.
      • A conflicting operation is in progress.
      • The alarm on the vehicle has been activated. In this case, only the Alarm Reset function will be available.
      • The Remote Climate operation time has been exceeded.

      The Remote Climate feature can only be used for a limited period without the vehicle being driven. The Remote Climate feature will not activate when this time limit has been exceeded. The timer will reset when the vehicle is driven again.
    • Why do I receive an error message when I request a Remote Climate operation?
      In order to execute a Remote Climate operation the conditions below must be met otherwise an error message will be displayed:

      • The vehicle must be able to engage the park brake.
      • The engine temperature must be between -30°C and 117°C.
      • No error with any required vehicle system has been detected.

       In addition, the Remote Climate feature will not function if:

      • The vehicle is unlocked.
      • A window, door, boot, or bonnet is open.
      • The hazard warning lights are turned on.
      • The vehicle is being used by someone. For example, a person inside the vehicle is interacting with essential systems such as the brake pedal, accelerator or start-stop button.
    • Why do I receive an error message when I request an Remote Smartphone App operation?
      Remote Smartphone App operations will only be able to be processed if a number of vehicle pre-conditions are met. The vehicle will check these pre-conditions before attempting to process any requested remote operations. If any of these pre-conditions are not met, an error message will be displayed on the Remote Smartphone App informing you of the reason for the specific error.
    • Why does the climate function show a different temperature than the one I set up using the Remote smartphone app?
      Once you start the car after using the Remote Climate function from the Remote smartphone app, the climate settings will default back to the temperature set up during the last car cycle, so the temperature on the car display will not sync with the app value.

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Our dedicated InControl team will be happy to answer any questions you have about your vehicle’s infotainment system.

InControl features, options and their availability remain market dependent - check with your Retailer for local market availability and full terms. Certain features require an appropriate sim with a suitable data contract which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.