FAQs FOR ONLINE VEHICLE ORDERS

At present, it is only possible to buy one vehicle per order. However once you have placed your order you can place another order right away.

No, you are welcome to place your order directly through your chosen retailer.

At present, only customers using a vehicle for personal use can order a vehicle online. If you're a business customer, please contact your retailer directly.

Yes, as a feature of our online finance calculator, you can submit a vehicle for part exchange. These details will then be used towards a finance quote.

Yes, we accept part exchange vehicles with private number plates, providing they have been correctly linked by the DVLA and MVRIS. If you did want to keep your private plate, it's easy to reassign it to another car or put the registration onto a retention certificate so that it can be sold or reassigned at a later date. You would simply need to complete this with the DVLA prior to selling to us.

We are currently unable to provide online valuations for modified vehicles. Please contact your local retailer directly to arrange a part exchange valuation.

Yes, your vehicle can still be traded as long as it's registered in the UK. However, we are currently unable to provide online valuations for imports, even if they have been registered in the UK.

Your online part exchange valuation is based on the condition that your vehicle is described, but it will also be checked by your retailer. If there is a significant difference between the described condition and what is presented at the retailer, they reserve the right to amend the final valuation.

Yes, as part of your online finance application, you can submit a vehicle with outstanding finance for part exchange. This figure will be factored into your finance quote.

To remove your part exchange vehicle from your order, please contact your retailer directly. If you are unable to do so, please speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

We aim to update you on the status of your order frequently, however, our Concierge Service will be happy to answer any questions you have about your order. They can be contacted on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

To change or update your order, please contact your retailer directly, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

If you wish to amend or cancel your vehicle order, please contact your retailer quoting your order number as soon as possible. Please note, depending on your order and the stage your order is at, it may not be possible to accommodate any changes.

Your retailer will provide the most accurate time scales available once your reservation has been made. However please be aware that Jaguar is currently being affected by the global shortage of computer chips impacting all industries. This means delivery times for some products may be extended. Please be assured we will do all we can to deliver any vehicle you order to you as soon as possible.

To place you online order, you simply need your email address to create an account. Your credit/debit card and billing address details will also be required to pay your reservation fee.

Delivery is free of charge for the first 50 miles and any excess is subject to a reasonable charge (no more than £2.00 per mile). Deliveries to addresses outside mainland UK are subject to additional charges dependent on retailer.

We welcome you to contact your retailer at any time to arrange a test drive. Alternatively, we can deliver a vehicle to you through our 'Jaguar To You' and 'Land Rover To You' services.

Please contact your retailer to discuss any concerns you have about your vehicle delivery.

If you would like to cancel your vehicle order at any time, please contact your retailer.

Your order indicates your interest in purchasing or financing your chosen vehicle. It is not binding on either you or your chosen retailer and does not form an offer or contract for sale or finance of your vehicle.

This is because some of the options you have selected require additional modifications in order to meet your build specifications.

On your shopping basket page you will see an option to save your contents. This will require you to login or create an account. After you have done this, you can request an email including a link to retrieve your basket. This will contain your vehicle along with part exchange and finance quote if you selected them.

You can compare up to three vehicles at a time on the configurator, as long as you are using the same device and browser. Your cookie preferences may also affect the information you are able to see online.

For website technical issues, please contact our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

You will be provided with indicative pricing information for your chosen vehicle throughout your use of the Platform. This price is Jaguar Land Rover’s suggested retail price.
Once you have configured your New Build Vehicle or selected your Stock Vehicle the Platform will display JLR’s suggested “On the Road” price (and monthly price where a finance package is chosen). This “On the Road” price includes the first registration fee, any OLEV grant (if applicable) and the anticipated vehicle excise duty. (Please note we can only anticipate vehicle excise duty at this stage).
If you chose to make a reservation and select a retailer, you may be shown an online price your chosen retailer wishes to offer. This price includes any applicable online discounts, offers or uplifts to JLR’s suggested retail price by your chosen retailer.
Any retailer-specific online discounts, offers or uplifts are at the retailer's sole discretion. You are of course free to attempt to further negotiate the price with your chosen retailer offline.

Depending on the terms of your bank, it can typically take between two hours and three working days for your reservation fee to clear.

Once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss next steps, including how to pay your deposit.

Without a debit or credit card you won't be able to reserve a vehicle online. You can still send the details of your vehicle configuration and finance quote to your chosen retailer via the 'Send to Retailer' form, and they will contact you as soon as possible.

Yes. Please contact your retailer directly, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com.
Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

It can take up to five working days to receive a refund following your request. Please contact your retailer directly for an update, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com.
Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

Without a debit or credit card you won't be able to reserve a vehicle online. You can still send the details of your vehicle configuration and finance quote to your chosen retailer via the 'Send to Retailer' form, and they will contact you as soon as possible.

An online reservation fee can only be paid using your debit or credit card.

All transactions made through our website meet the highest Payment Card Industry Data Security Standards (PCI DSS) and are encrypted as soon as they are submitted. Fraud checks are also completed as part of the processing.

In addition to our online security measures, we recommend not using public computers to make payment transactions online. Please also ensure you are always using a website with 'HTTPS' in the URL.

You cannot pay for your vehicle in full online, however once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss the details of available payment methods.

Your receipt will be emailed to you within 24 hours of your payment.

If you are having difficulties with payments, please contact our Financial Services Team as soon as possible on 0344 824 4712 for Jaguar and 0344 824 4732 for Land Rover. We will always do our best to find a way to help.

You do not have to take out any of the finance products offered and can fund your order via another method of your choosing.

Throughout your application, you will need the following information: bank account details, three years of address history, employment details, gross annual income, mortgage/rental expenditure, other expenditure details (regular childcare costs, spousal and child maintenance, school fees).

Each time you make a finance application, a credit search will be carried out. This will be recorded on your credit file and will be visible to other lenders. The occasional search is unlikely to have any detrimental impact on your credit score. However, how your finance application affects your credit score is dependent on your personal financial circumstances.

Our Financial Services Team will be happy to answer any questions you have about your application. They can be contacted on 0344 824 4712 for Jaguar and 0344 824 4732 for Land Rover. Alternatively, you can contact your retailer directly.

This is likely due to a finance offer expiring or a technical error. Please create a new online quote or contact your preferred retailer directly.

Your chosen retailer will contact you to discuss the outcome of your finance application, or you can contact your retailer directly.

Your finance quote is not an offer of credit. It is an indicative quote based on offers available today, which may be withdrawn or varied at any time without notice.

Once your vehicle is ready to be delivered, your finance agreement will be signed with your chosen retailer.

All vehicles with immediate availability are labelled as 'Available Now' within your search results. If you are unable to find an available vehicle matching your requirements, why not build your own?

Unfortunately, we can not guarantee that a vehicle matching your requirements will always be available for immediate dispatch.

The reservation fee for your vehicle is a fixed amount. Should you have any further questions about you reservation fee, please contact our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly.
Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.

Once your reservation fee has been paid, your vehicle will be reserved for up to three working days. During that time, your retailer will be in touch (typically within two working hours) to discuss your order.

Our Concierge Service will be happy to answer any questions you have about your order. They can be contacted on 01926 691736 or UKwebsales@jaguarlandrover.com. Alternatively, you can contact your retailer directly.
Our Concierge opening hours are: 9.00 – 17.00 Monday to Friday.