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FAQs FOR ONLINE VEHICLE ORDERS

THE ORDER PROCESS

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WEBSITE QUERIES

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  • To see the monthly price of a vehicle, you will first need to create a finance quote. In some instances, there may still be vehicles that don't have monthly pricing shown. We are working to rectify this and apologise for any inconvenience.
  • This is because some of the options you have selected require additional modifications in order to meet your build specifications.
  • On your shopping basket page you will see an option to save your contents. This will require you to login or create an account. After you have done this, you can request an email including a link to retrieve your basket. This will contain your vehicle along with part exchange and finance quote if you selected them.
  • You can compare up to three vehicles at a time on the configurator, as long as you are using the same device and browser. Your cookie preferences may also affect the information you are able to see online.
  • For website technical issues, please contact our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com. Our Concierge opening hours are:
    8.00 - 21.00 Monday to Friday, 9.00 - 17.00 Saturday, 10.00 - 16.00 Sunday.
  • You will be provided with indicative pricing information for your chosen vehicle throughout your use of the Platform. This price is Jaguar Land Rover’s suggested retail price.
    Once you have configured your New Build Vehicle or selected your Stock Vehicle the Platform will display JLR’s suggested “On the Road” price (and monthly price where a finance package is chosen). This “On the Road” price includes the first registration fee, any OLEV grant (if applicable) and the anticipated vehicle excise duty. (Please note we can only anticipate vehicle excise duty at this stage).
    If you chose to make a reservation and select a retailer, you may be shown an online price your chosen retailer wishes to offer. This price includes any applicable online discounts, offers or uplifts to JLR’s suggested retail price by your chosen retailer.
    Any retailer-specific online discounts, offers or uplifts are at the retailer's sole discretion. You are of course free to attempt to further negotiate the price with your chosen retailer offline.

PAYMENT

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  • Your reservation fee can be paid online. The deposit and final balance will be handled by your preferred retailer.
  • Depending on the terms of your bank, it can typically take between two hours and three working days for your reservation fee to clear.
  • Once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss next steps, including how to pay your deposit.
  • Without a debit or credit card you won't be able to reserve a vehicle online. You can still send the details of your vehicle configuration and finance quote to your chosen retailer via the 'Send to Retailer' form, and they will contact you as soon as possible.
  • Yes. Please contact your retailer directly, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com.
    Our Concierge opening hours are: 8.00 - 21.00 Monday to Friday, 9.00 - 17.00 Saturday, 10.00 - 16.00 Sunday.
  • It can take up to five working days to receive a refund following your request. Please contact your retailer directly for an update, or speak to a member of our Concierge Service on 01926 691736 or UKwebsales@jaguarlandrover.com.
    Our Concierge opening hours are: 8.00 - 21.00 Monday to Friday, 9.00 - 17.00 Saturday, 10.00 - 16.00 Sunday.
  • Without a debit or credit card you won't be able to reserve a vehicle online. You can still send the details of your vehicle configuration and finance quote to your chosen retailer via the 'Send to Retailer' form, and they will contact you as soon as possible.
  • An online reservation fee can only be paid using your debit or credit card.
  • All transactions made through our website meet the highest Payment Card Industry Data Security Standards (PCI DSS) and are encrypted as soon as they are submitted. Fraud checks are also completed as part of the processing.

    In addition to our online security measures, we recommend not using public computers to make payment transactions online. Please also ensure you are always using a website with 'HTTPS' in the URL.
  • You cannot pay for your vehicle in full online, however once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss the details of available payment methods.
  • Your receipt will be emailed to you within 24 hours of your payment.
  • If you are having difficulties with payments, please contact our Financial Services Team as soon as possible on 0344 824 4712 for Jaguar and 0344 824 4732 for Land Rover. We will always do our best to find a way to help.

FINANCE

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CUSTOMER SERVICE

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