COVID-19 INFORMATION

Although most showrooms are closed as a result of recent Government guidelines, the majority of our Retailer network are operating remotely and as a result many services are still available, including the ability to discuss and/or order new and used vehicles.

Check your local Retailer status here

- Availability of customer appointments at our showrooms is based on the latest government guidelines
- Upon arrival, a designated parking bay is provided with an empty bay either side of your vehicle
- The ‘no hand shake’ rule and latest Government guidelines are strictly observed, including gloves and masks worn at all times
- A mask and gloves are also offered to all customers
- All areas of the showroom are marked out for social distancing as required
- All touch-points are regularly sanitised including desk areas and card payment machines, and hand sanitiser/wipes are available
- ‘Sneeze guards’ are used as required
- All customer visits are appointment-only
- Non-cash transactions are advised

- All refreshments, trays, towels and cutlery are sanitised before use
- Disposable cups and cutlery are used where possible
- Foot-operated pedal bins are accessible for disposal of used gloves/wipes/cutlery
- Gloves are worn for preparing, serving and disposing of food
- Snacks are individually packaged and served in their original wrapping

- All vehicles are thoroughly sanitised prior to every demonstration
- Gloves and face masks are worn by staff when presenting the vehicle or using any sale materials
- A mask and gloves are also offered to all customers
- The latest government social distancing guidelines are observed at all times

- Where possible we recommend the use of electronic payment and documentation
- All vehicles are thoroughly sanitised prior to handover. This process includes:

Although showrooms are closed temporarily, there are a number of ways to register your interest and purchase a new Jaguar. Find out about our remote and COVID-19 safe services below:

Find out more here

- Availability of test drives is based on the latest government guidelines.
- All vehicles are thoroughly sanitised prior to every demonstration
- In line with social distancing guidelines, the test drive is unaccompanied
- A contactless check of your driver’s license is conducted using an online license check facility
- We’ll sync your phone with our test drive vehicle and provide a phone feed which stays open to allow you to ask questions
- Our Retailer vehicle insurance policy covers your unaccompanied drive

Availability of test drives is based on the latest government guidelines.

As a result of the most recent Government guidelines, test drives are currently unavailable. You are still able to share your details with your local Retailer in order to arrange a test drive when it is safe to do so again.

Book Test Drive

The following interior areas are sanitised in all Jaguar showroom and workshop vehicles:

– Dashboard surface
– Touchscreen / infotainment interface
– Steering wheel
– Steering wheel buttons
– Indicators / stalks
– Air vents
– Gear lever / rotary
– Start button
– All driver controls
– Lights / wipers / handbrake
– Door and roof mounted grab handles
– Sunvisors
– Window buttons
– Seats including headrests
– Seat belt buckles / straps
– Seat adjustment controls
– Seat memory buttons
– Seat Pockets
– Door storage areas
– Glovebox
– Arm rests
– Centre console storage
– Cup holders
– Rear-view mirror
– Interior lights / Sunroof / SOS buttons
– Rear centre arm rest and cup holders
– Logbook / Owner’s manual
– Key(s)

The following exterior areas are sanitised in all Jaguar showroom and workshop vehicles:

– Exterior door handles
– Roof rails
– Fuel filler flap, aperture and door
– Fixed or deployable side steps
– BEV / PHEV Charging port, door and cable
– Tyre valve caps
– Bonnet safety catch
– Dipstick
– Washer fluid reservoir cap
– DEF fluid reservoir cap
– Boot release switch
– Loadspace cover

If you are an existing customer with questions regarding your Finance agreement and options available to you, please view our FAQ and Contact Us pages:

FAQS
Contact Us

- During this period, we welcome you to undertake a live walk round of your vehicle and submit your footage to your Retailer for a vehicle valuation
- Values from remote appraisals must be validated by a final physical evaluation prior to handover

- If a remote valuation is not possible, a valuation can be arranged by booking an appointment with your local Retailer
- Throughout your Retailer valuation, we guarantee that the latest government social distancing guidelines are observed at all times and the vehicle is cleaned and sanitised before and after the evaluation

- At the start of every shift, our drivers have their body temperature measured using an infrared/clinical thermometer
- Each driver is issued with a pack including:

- Drivers wear latex/nitrile gloves at all times
- When collecting keys, the driver will wipe down the key using disinfectant and wipes, and place into a clear ziplock bag with key tag details
- Before and after transit, the driver wipes down vehicle door handles (interior and exterior), steering wheel, gear-lever, light/wiper switches, and any other controls they may need to use
- Climate control is turned off to restrict air movement within vehicle
- Seat covers are fitted

Members of Jaguar Roadside Assistance can still call for breakdown and roadside assistance 24 hours a day, 7 days a week.

Calls within the UK: 0800 521 786
Calls outside of the UK: +44 1926 320 003

Service facilities remain operational at most Retailers, allowing for essential maintenance, servicing and MOT’s throughout.

Book Service or MOT

- At the start of every shift, each technician has their body temperature measured using an infrared/clinical thermometer
- Each technician is issued with a pack including:

- Every technician must work alone and keep sole use of a vehicle ramp
- At the end of shift work or change of technician, the bay is cleaned as per Government advice:


Particular attention is paid to frequently touched areas and surfaces such as:
- SDD/Pathfinder Machine connections screens and keyboards
- Special/Shared or bay specific tooling and USB sticks

Dependent on workshop layout, workshops can either:
- Assign 1 non-operational bay to each ramp
- Use non-operational bays for parts, tools and associated items

Or

- Measure the distance between ramps, if more than 2m
- Alternate cars on ramp (one facing forwards, one facing backwards)
- Check ramp compatibility first
- Organise the workspace flow around ramp to maintain social distancing as per Government guidelines

- Vehicle keys and fobs are left bagged and in the vehicle at all times. For “Traditional” keyed vehicles, the key is disinfected and left in ignition
- Technician must wear gloves and must not touch face/eyes until gloves disposed of and hands washed
- Air conditioning system cleaned using a spray applicator and system cleaner