COVID-19 INFORMATION

GET DIRECTIONS

YOUR SAFETY IS OUR PRIORITY

CONTACTING JAGUAR

In order to ensure the safety of our colleagues, we have taken steps to increase remote operation. As a result, email is currently the best form of contact.

Contact Us

CHECK RETAILER OPENING STATUS

We are pleased to let you know that the majority of our showrooms are open in accordance with the latest COVID-19 guidance. The services and expertise of your local showroom also remain accessible from the comfort of your home.

Check your local Retailer status here

SHOWROOMS

CUSTOMER APPOINTMENTS

- Availability of customer appointments at our showrooms is based on the latest government guidelines
- Upon arrival, a designated parking bay is provided with an empty bay either side of your vehicle
- The ‘no hand shake’ rule and latest Government guidelines are strictly observed, including gloves and masks worn at all times
- A mask and gloves are also offered to all customers
- All areas of the showroom are marked out for social distancing as required
- All touch-points are regularly sanitised including desk areas and card payment machines, and hand sanitiser/wipes are available
- ‘Sneeze guards’ are used as required
- All customer visits are appointment-only
- Non-cash transactions are advised
REFRESHMENTS

- All refreshments, trays, towels and cutlery are sanitised before use
- Disposable cups and cutlery are used where possible
- Foot-operated pedal bins are accessible for disposal of used gloves/wipes/cutlery
- Gloves are worn for preparing, serving and disposing of food
- Snacks are individually packaged and served in their original wrapping
STATIC VEHICLE DEMONSTRATIONS

- All vehicles are thoroughly sanitised prior to every demonstration
- Gloves and face masks are worn by staff when presenting the vehicle or using any sale materials
- A mask and gloves are also offered to all customers
- The latest government social distancing guidelines are observed at all times
SALES AND HANDOVERS

- Where possible we recommend the use of electronic payment and documentation
- All vehicles are thoroughly sanitised prior to handover. This process includes:
- Key cleaning before handing over to the customer
- A key box to avoid handing the key directly to the customer

NEW VEHICLE ENQUIRY

Although showrooms are closed temporarily, there are a number of ways to register your interest and purchase a new Jaguar. Find out about our remote and COVID-19 safe services below:

Find out more here

TEST DRIVES

TEST DRIVES

- Availability of test drives is based on the latest government guidelines.
- All vehicles are thoroughly sanitised prior to every demonstration
- In line with social distancing guidelines, the test drive is unaccompanied
- A contactless check of your driver’s license is conducted using an online license check facility
- We’ll sync your phone with our test drive vehicle and provide a phone feed which stays open to allow you to ask questions
- Our Retailer vehicle insurance policy covers your unaccompanied drive

BOOK TEST DRIVE

Availability of test drives is based on the latest government guidelines.

As a result of the most recent Government guidelines, test drives are currently unavailable. You are still able to share your details with your local Retailer in order to arrange a test drive when it is safe to do so again.

Book Test Drive

VEHICLE SANITATION PROCESS

INTERIOR VEHICLE CLEANING

The following interior areas are sanitised in all Jaguar showroom and workshop vehicles:

– Dashboard surface
– Touchscreen / infotainment interface
– Steering wheel
– Steering wheel buttons
– Indicators / stalks
– Air vents
– Gear lever / rotary
– Start button
– All driver controls
– Lights / wipers / handbrake
– Door and roof mounted grab handles
– Sunvisors
– Window buttons
– Seats including headrests
– Seat belt buckles / straps
– Seat adjustment controls
– Seat memory buttons
– Seat Pockets
– Door storage areas
– Glovebox
– Arm rests
– Centre console storage
– Cup holders
– Rear-view mirror
– Interior lights / Sunroof / SOS buttons
– Rear centre arm rest and cup holders
– Logbook / Owner’s manual
– Key(s)
EXTERIOR VEHICLE CLEANING

The following exterior areas are sanitised in all Jaguar showroom and workshop vehicles:

– Exterior door handles
– Roof rails
– Fuel filler flap, aperture and door
– Fixed or deployable side steps
– BEV / PHEV Charging port, door and cable
– Tyre valve caps
– Bonnet safety catch
– Dipstick
– Washer fluid reservoir cap
– DEF fluid reservoir cap
– Boot release switch
– Loadspace cover

FINANCIAL SERVICES

If you are an existing customer with questions regarding your Finance agreement and options available to you, please view our FAQ and Contact Us pages:

FAQS
Contact Us

PART EXCHANGE VALUATIONS

REMOTE VALUATION

- During this period, we welcome you to undertake a live walk round of your vehicle and submit your footage to your Retailer for a vehicle valuation
- Values from remote appraisals must be validated by a final physical evaluation prior to handover
RETAILER VALUATION

- If a remote valuation is not possible, a valuation can be arranged by booking an appointment with your local Retailer
- Throughout your Retailer valuation, we guarantee that the latest government social distancing guidelines are observed at all times and the vehicle is cleaned and sanitised before and after the evaluation

COLLECTION AND DELIVERY

DRIVERS

- At the start of every shift, our drivers have their body temperature measured using an infrared/clinical thermometer
- Each driver is issued with a pack including:

- Disinfectant spray and wipes
- Disposable seat covers / steering wheel covers /disposable mats
- Latex/nitrile gloves
- Clear plastic ziplock bag for customer’s key(s) / key tags / associated items
- Workwear: Either disposable (where available) or fabric. If fabric, it is laundered daily
IN TRANSIT

- Drivers wear latex/nitrile gloves at all times
- When collecting keys, the driver will wipe down the key using disinfectant and wipes, and place into a clear ziplock bag with key tag details
- Before and after transit, the driver wipes down vehicle door handles (interior and exterior), steering wheel, gear-lever, light/wiper switches, and any other controls they may need to use
- Climate control is turned off to restrict air movement within vehicle
- Seat covers are fitted

ROADSIDE ASSISTANCE

Members of Jaguar Roadside Assistance can still call for breakdown and roadside assistance 24 hours a day, 7 days a week.

Calls within the UK: 0800 521 786
Calls outside of the UK: +44 1926 320 003

SERVICING AND MOT

Service facilities remain operational at most Retailers, allowing for essential maintenance, servicing and MOT’s throughout.

Book Service or MOT

SERVICING AND REPAIRS

TECHNICIANS

- At the start of every shift, each technician has their body temperature measured using an infrared/clinical thermometer
- Each technician is issued with a pack including:

- Disinfectant spray and wipes
- Disposable seat covers / steering wheel covers /disposable mats
- Latex/nitrile gloves
- Clear plastic ziplock bag for customer’s key(s) / key tags / associated items
- Workwear: Either disposable (where available) or fabric. If fabric, it is laundered daily
WORKSHOP

- Every technician must work alone and keep sole use of a vehicle ramp
- At the end of shift work or change of technician, the bay is cleaned as per Government advice:

- Using a disposable cloth with warm soapy water
- All surfaces are disinfected with cleaning products

Particular attention is paid to frequently touched areas and surfaces such as:
- SDD/Pathfinder Machine connections screens and keyboards
- Special/Shared or bay specific tooling and USB sticks
WORKSHOP LAYOUT

Dependent on workshop layout, workshops can either:
- Assign 1 non-operational bay to each ramp
- Use non-operational bays for parts, tools and associated items

Or

- Measure the distance between ramps, if more than 2m
- Alternate cars on ramp (one facing forwards, one facing backwards)
- Check ramp compatibility first
- Organise the workspace flow around ramp to maintain social distancing as per Government guidelines
CAREPOINTS

- Vehicle keys and fobs are left bagged and in the vehicle at all times. For “Traditional” keyed vehicles, the key is disinfected and left in ignition
- Technician must wear gloves and must not touch face/eyes until gloves disposed of and hands washed
- Air conditioning system cleaned using a spray applicator and system cleaner

MAINTAINING YOUR VEHICLE FOR ESSENTIAL TRAVEL

To ensure your Jaguar operates efficiently and to prepare for returning to more frequent travel patterns, there are a few simple steps you can follow.

MAINTAINING YOUR BATTERY

To build up sufficient charge in your battery, it is recommended that you turn on your vehicle once every seven days. In the first instance, start your vehicle for a 30-second period, with the heat in the cabin set to 22 degrees. Repeat this process for 15 minutes, in the weeks thereafter.
MAINTAINING YOUR BRAKES

After extended periods of no use, we recommend gently applying the brakes when driving your vehicle again for the first time. This will help to remove any surface corrosion that may have built up on the brake discs.
CHECKING YOUR TYRES

To avoid flat spots developing and ensure your tyres remain sufficiently inflated, check the tyre pressure against those listed in your vehicle manual. We also advise adjusting the parking position of your Jaguar by ¼ of a wheel turn once every 14 days.

CLEANING YOUR VEHICLE DURING COVID-19

*This guidance is not intended to cover situations where a person with suspected coronavirus (COVID-19) has been in contact with your vehicle. If you suspect that a person with COVID-19 has been in contact with your vehicle we recommend that you follow the official government guidance: COVID-19: cleaning in non-healthcare settings.

This guidance has been prepared for routine cleaning of vehicles where there is no reason to suspect a person with COVID-19 has been in contact with it. Jaguar Land Rover has taken all reasonable care in the preparation of this video, but neither Jaguar Land Rover nor any individual contributors accept liability for any loss or damage (other than for liability that cannot be excluded at law).

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