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JAGUAR COVID-19 INFORMATION

We would like to assure you that every precaution is being taken to protect the health and safety of our customers and colleagues during this extraordinary period.

As the circumstances involving COVID-19 and Jaguar evolve, we will update you with relevant information here.

KEY COVID-19 INFORMATION

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  • Although most showrooms are closed as a result of recent Government guidelines, the majority of our Retailer network are operating remotely and as a result many services are still available, including the ability to discuss and/or order new and used vehicles.

    Check your local Retailer status here
  • Although showrooms are closed temporarily, there are a number of ways to register your interest and purchase a new Jaguar. Find out about our remote and COVID-19 safe services below:

    Find out more here
  • As a result of the most recent Government guidelines, test drives are currently unavailable. You are still able to share your details with your local Retailer in order to arrange a test drive when it is safe to do so again.

    Book Test Drive
  • Service facilities remain operational at most Retailers, allowing for essential maintenance, servicing and MOT’s throughout.

    Book Service or MOT
  • Members of Jaguar Roadside Assistance can still call for breakdown and roadside assistance 24 hours a day, 7 days a week.

    Calls within the UK: 0800 521 786
    Calls outside of the UK: +44 1926 320 003
  • In order to ensure the safety of our colleagues, we have taken steps to increase remote operation. As a result, email is currently the best form of contact.

    Contact Us
  • If you are an existing customer with questions regarding your Finance agreement and options available to you, please view our FAQ and Contact Us pages:

    FAQS
    Contact Us
  • RETAILER STATUS

    Based on the latest UK government COVID-19 guidance, the Sales and Service operations for our Retailers may be affected. Please view a summary of the opening information for your local Retailer using the link below.

  • EXISTING CUSTOMERS

    See the latest updates relating to vehicle MOTs, servicing and maintenance.
    Plus, FAQs for our financial services.

BROWSE. ORDER. DRIVE

With your safety in mind, we’ve adapted our Retailer experience to allow you to browse vehicles, speak to a Jaguar expert and even order your new vehicle on demand.

  • BROWSE

    Get acquainted with your perfect Jaguar with our vehicle walkaround videos and online Retailer consultations.

  • ORDER

    Get a competitive part exchange valuation, apply for finance and order your new Jaguar straight from your laptop.

  • COLLECT

    When the time comes to collect your new Jaguar, we guarantee the strictest of social-distancing and hygiene standards, including a contactless handover.

CONTACTING JAGUAR

Our UK Customer Experience Centre phone lines are currently not in operation. However, we can outbound call and email our customers. Please contact us on the following email address and we'll get back to you as soon as possible.

Email: agcrc@jaguarlandrover.com

*This guidance is not intended to cover situations where a person with suspected coronavirus (COVID-19) has been in contact with your vehicle. If you suspect that a person with COVID-19 has been in contact with your vehicle we recommend that you follow the official government guidance: COVID-19: cleaning in non-healthcare settings.


This guidance has been prepared for routine cleaning of vehicles where there is no reason to suspect a person with COVID-19 has been in contact with it. Jaguar Land Rover has taken all reasonable care in the preparation of this video, but neither Jaguar Land Rover nor any individual contributors accept liability for any loss or damage (other than for liability that cannot be excluded at law).

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