Jaguar's commitment to delivering outstanding customer service has been honoured at the 2007 ServiceTrak Awards. The British manufacturer of luxury saloon and sports cars was named Prestige Manufacturer of the Year by Lloyds TSB autolease, one of the UK's largest fleet funding and management companies.

The award, presented during a ceremony at the company's headquarters in Birmingham, was given in recognition of Jaguar's holistic, consistent and high quality approach to customer service. This decision was only reached after a comprehensive online survey of over 2,600 customers to assess how brands approached the areas of quality and communication in regards to service and repairs.

Melanie Prosser, Customer Service Manager for Jaguar UK who collected the award, said "Jaguar prides itself on providing only the highest quality service to all of its customers and this award serves to highlight that we are delivering on this promise. I am thrilled to be able to collect this award on behalf of the whole team and dealer network who work tirelessly to ensure our customers feel part of the Jaguar family."
 
This is not the first time Jaguar has been recognised for outstanding levels of customer service. The company claimed first place in the influential 2006 JD Power Sales Satisfaction Survey for the third consecutive year achieving the highest ever score since the Study was redesigned in 2001.

Joe Bhamra, Manager for ServiceTrak at Lloyds TSB autolease commented: "We take the service delivered to our customers very seriously, so it is important for Lloyds TSB autolease to identify and recognise suppliers who meet and exceed our expectations. Jaguar has demonstrated its ability to deliver excellent service and share similar 'care values' to our own making the company our choice for the Prestige Manufacturer Award for 2007"